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Sienna Living Shipping Policy

At Sienna Living, we are delighted to bring the luxury and comfort of our products to your doorstep, whether you're in Australia, New Zealand, or anywhere across the globe. Our shipping policy is designed to ensure a smooth, hassle-free delivery experience for all our customers.

Shipping Within Australia and New Zealand

  • Free Shipping: We are pleased to offer free shipping to all our customers in Australia and New Zealand. Indulge in the comfort of Sienna Living without worrying about additional shipping costs.
  • Delivery Time: Our aim is to process and dispatch your order within 1-2 business days. Delivery times may vary, but typically, you can expect your order to arrive within 3-5 business days for Australian addresses and 5-10 business days for New Zealand addresses.
  • Order Tracking: Once your order is dispatched, you will receive a tracking number via email, allowing you to track your order’s journey to your home.

International Shipping

  • Calculated at Checkout: For our international customers, shipping costs will be calculated at checkout based on the destination and weight of the order. We strive to offer the most efficient and cost-effective shipping options for international deliveries.
  • Delivery Time: International delivery times can vary depending on the destination. We aim to dispatch international orders within 1-2 business days, with delivery typically taking between 10-20 business days.
  • Customs and Duties: Please note that international orders may be subject to customs inspections and duties as per the destination country’s regulations, which are not included in our shipping charges. Customers are responsible for any customs duties or taxes incurred.

General Shipping Information

  • Packaging: All items are securely packaged to ensure they arrive in perfect condition.
  • Customer Service: Our customer service team is always here to assist you with any questions or concerns regarding your order or shipping. Please feel free to contact us.

We at Sienna Living are committed to ensuring that your luxury bedding arrives safely and promptly, so you can start experiencing unparalleled comfort as soon as possible.