At Sienna Living, your satisfaction is our top priority. We understand that sometimes a product may not be what you expected, which is why we offer a hassle-free returns process.

Return Eligibility and Refunds

• 30-Day Return Window: You have 30 days from the date of your purchase to initiate a return.
• Condition of Items: To be eligible for a return, items must be unused and in their original, unopened packaging. This ensures the integrity of our products and allows us to continue offering high-quality bedding.
• Exclusions: Please note that toppers, quilts, and pillows are not eligible for returns or exchanges due to hygiene and health protection reasons.

How to Initiate a Return

• Contact Us: To begin the return process, please contact our customer service team. We will provide you with all the necessary details and instructions.
• Prepare the Item: Ensure the item is in its original condition and packaging.
• Return Shipping: Once your return is approved, we will guide you through the return shipping process. Please note that all return shipping costs are the responsibility of the customer, unless the return is due to a fault or defect in the product.

Refunds

• Processing Returns: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Customer Service

Our customer service team is here to assist you with any questions or concerns you may have regarding our returns and refunds policy. Please do not hesitate to reach out to us. At Sienna Living, we are committed to ensuring your experience with us is nothing short of luxurious, from selection to satisfaction.